Getting Started

• What is Smart Emails?

  A visual editor for all 53 Shopify notification emails — no coding required.Popular

• How do I install Smart Emails?

  Step-by-step guide to installing Smart Emails from the Shopify App Store.Popular

• How do I choose a design preset?

  Pick from 10 base sets with 3 color modes each, plus 4 save slots for your own custom designs.Few readers

• How does the editor work?

  Overview of the editor layout: canvas, settings panels, toolbar, preview, and how to interact with sections.Popular

• Do I need coding knowledge?

  No coding needed — Smart Emails is fully visual and works with drag-and-drop.Few readers

• Where do I find my emails in Shopify?

  How to locate your notification email templates in Shopify Settings.Popular

• What changes go live instantly?

  Which settings update immediately via Metafields and which require a re-export to Shopify.Few readers

Customizing Your Design

• Typography

  Customize fonts, sizes, weights, and styles for five text levels: Shopify Heading, Headings, Subtitles, Body, and Footer.Few readers

• Buttons

  Customize button style, shape, colors, size, and typography for all email buttons at once.Popular

• Logo

  Upload your logo, set dimensions, alignment, and spacing.Few readers

• Backgrounds & Styles

  Configure outer, inner, and footer backgrounds, borders, dividers, and containers.Popular

Exporting & Publishing

• How do I export my emails to Shopify?

  How the batch export works, what happens behind the scenes, and what goes live without re-exporting.Few readers

Languages & Translation

• What are multi-language emails?

  Smart Emails supports 26 languages with automatic content switching.Popular

• How do I add a language?

  Add a new language to your emails in just a few clicks.Popular

• How does auto-translation work?

  Automatic translation powered by DeepL for all text content in your emails.Few readers

• How do I edit translations manually?

  Override auto-translations with your own custom text per language.Popular

• Can I set different date formats per language?

  Date and time formats adapt automatically based on the customer's language.Few readers

Marketing Sections

• What are Marketing Sections?

  Extra sections you can add to any email — discounts, products, banners, and more.Popular

• Message Banner

  A colored announcement strip at the top of your emails for store-wide messages.Popular

• Discounts

  Show active discount codes with details, conditions, and expiry dates.Few readers

• Featured Product

  Highlight a specific product with image, price, and call-to-action button.Popular

• Recommended Products

  Display a grid of recommended products to drive additional sales.Few readers

• Gift Card

  Promote gift cards with customizable messaging and visuals.Few readers

• Reorder

  Encourage repeat purchases with a reorder section in your emails.Few readers

Footer

• How do I customize the footer?

  The footer has 9 sub-sections: logo, social links, legal notice, free text, links, copyright, app buttons, unsubscribe, and font settings.Popular

• Social Links

  Add social media icons linking to your profiles — Instagram, Facebook, X, and more.Popular

• How do I add my legal notice to the footer?

  Add your imprint, company details, and legal information to the email footer.Few readers

FAQ & Troubleshooting

• Why are my changes not showing in emails?

  Common reasons why edits don't appear and how to fix them.Popular

• Email Looks Different From Preview

  Why the email client rendering may differ from the editor preview.Popular

• How do I send a test email?

  Send a preview email to your own inbox to see exactly how your design looks in real email clients.Few readers

• How do I go back to Shopify's default emails?

  How to restore Shopify's original notification templates at any time.Few readers

• Do I need to keep Smart Emails installed?

  What happens to your emails if you uninstall the app.Few readers

• Can I use Smart Emails for newsletters or marketing emails?

  Smart Emails is designed for transactional emails, not marketing campaigns.Few readers

Billing & Subscription

• Pricing & Plans

  Overview of available plans, features, and pricing.Few readers

• How do I cancel my subscription?

  Steps to cancel your subscription and what happens to your emails.Few readers

Get in Contact

• How do I contact support?

  Reach our support team via live chat or email for help with any issue.Few readers

Legal

• Privacy Policy

  Our privacy policy and how we handle your data.Few readers

• Terms of Service

  Terms and conditions for using Smart Emails.Few readers